Shipping policy

Shipping Policy – FENUGREK

At FENUGREK, we strive to deliver your orders quickly and safely. This Shipping Policy explains our order processing times, delivery times, shipping fees, and conditions.

Order Processing Time

All orders are processed within 24 to 48 business hours, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Delivery Times

Estimated delivery times are as follows:

  • France & European Union: 3 to 7 business days

  • United Kingdom: 3 to 5 business days

  • Rest of the world: 7 to 12 business days (depending on destination)

These delivery times are estimates and may vary depending on the destination, time of year, customs processing, or carrier-related delays.

Shipping Fees

Shipping fees are calculated automatically at checkout.
Occasionally, promotional offers (such as free shipping) may be available and will be clearly displayed during the checkout process.

Order Tracking

All orders are shipped with a tracking number.
You can track your parcel directly through our website or via the carrier’s tracking platform.

Shipping Address

Please ensure that your shipping information is accurate and complete when placing your order.
FENUGREK cannot be held responsible for delays, delivery failures, or lost parcels caused by incorrect or incomplete addresses.

Delivery Delays or Issues

In rare cases, delivery delays may occur due to circumstances beyond our control, such as customs inspections, strikes, weather conditions, or carrier disruptions.

If you have not received your order within a reasonable timeframe, please contact our customer service with your order number.

Damaged or Lost Parcels

  • If your parcel arrives damaged, please contact us immediately and provide photos of the product and packaging.

  • If your parcel is officially declared lost by the carrier, we will offer either a replacement or a full refund.

Customer Service Contact

For any questions regarding shipping or order tracking, please contact us at:

📧 Email: contact.funegrek@gmail.com